EXCLUSIVE: Mismanaged expectations threaten credibility of UAV operators

Commercial UAV operators that over-promise service and under-deliver on quality could damage the market by causing customers to turn their backs on the capability.

Paul Rigby, CEO of Consortiq, believes that companies without a specialism that provide a broad spectrum of service, often fail to live up to their clients’ expectations.

“Mismanaged expectations have been an issue so far in the industry,” Rigby told Commercial Drone Professional.

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“There has been a lot of expectations from paying customers that haven’t been met because they paid for a roof survey or they paid for some mapping or they paid for some photography and it hasn’t met their expectations.”

As well as leaving customers feeling short changed, Mr Rigby believes mismanaging expectations has the potential to harm the wider industry, as well as individual businesses.

He continued: “As a result, those organisations out there that are very good at doing aerial photography, videography, inspections and surveying, when they approach certain clients, find they’re having a lot of ‘making up’ to do. They have to say ‘I understand the problem, this is why this has probably happened, you have used an organisation that doesn’t really have any engineering skills or doesn’t have photography skills’ and I think most paying customers have probably had experience of that.”

Consortiq LLC, which has operations in the UK, USA, and the UAE, has partnered with Anne Arundel Community College (AACC) in America to deliver drone pilot training course.

 

Tags : expectionsmismanaged expectationsspecialistsUAVUAV operators
Emma Calder

The author Emma Calder

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