Delair has signed an agreement with Geoforma to operate Delair’s first service centres on the ground in Latin America, expanding the company’s international network of sales and support.
Through the expanded agreement with Geoforma, which has provided sales support for Delair for two years, customers in Mexico will have a service operation to assist with repair, maintenance, training and operational optimization.
The service center is located in Mexico City and will offer certified repair and maintenance services, as well as on-line and call support to Delair customers.
Delair worked with Geoforma technicians to certify them on the latest maintenance and repairs processes required to optimize the operations of its UX11 drone.
The training took place at Delair’s main manufacturing facility and company headquarters in Toulouse, France.
Delair also worked with Geoforma to ensure they have a sufficient inventory of parts and spares, as well as the required tooling to perform repair and maintenance on the specific Delair UAV models
Stefanie David, channel marketing manager at Delair, commented: “Geoforma has distinguished itself as a highly reliable and service-oriented supplier to commercial drone users in key industries in the Mexico market. Their expertise and professionalism are great assets for us as we expand further into Latin America and it’s important that our customers in this region have access to local expert service and support so we can we minimize downtime when their drones require maintenance or repairs.”
Adding: “Having a team of trained and qualified technicians like Geoforma on the ground in Mexico will ensure a much more efficient service process and reduce the amount of time that our customers’ drones are out of operation due to either routine maintenance or damage from operations.”